So, last week I started sharing my Blurb-experiences with you. Meanwhile I finished collecting the pictures and text for my book and Blurb-day - the day I had been waiting for - arrived: I could finally upload my own book to the Blurb-website.

And then, it happened: an error!  Booksmart encountered a technical glitch and needs to close down!! My enthousiastic feeling changed in frustration. However, I wouldn’t give in: so I kept on trying but after approximately 25 times, I changed tactics and send a mail to the customer support.

I have to say it: I love their customer support! Thanks to Megan and Jeremy, I was able to order my book. Each time, I received an answer within the day! When I couldn’t upload the book making use of the Booksmart-software, they offered another option: uploading it throug YouSendIt. Yesterday evening, I received a mail from Jeremy with some very good news:

Hi Katrien,

Good news: we were able to repair the error! Please note that to do so, we had to remove the 3 lines of “byline” text on the spine (BookSmart can encounter trouble when there is more than one line of spine text).

Your book has been uploaded to your Blurb.com account and is now ready to be ordered (or will be ready in 10 minutes).

I can only say that I had a very good experience with Blurb, thanks to the great work of customer support! Thanks Megan and Jeremy!

Leave a Reply